Information We Collect

To deliver our services safely and effectively, we might gather these types of personal information:

Account Information

• BC Game User ID
• Username
• Date of birth
• Account status
• Registration details
• Password and security credentials

Contact Information

• Full name
• Email address
• Mobile phone number
• Residential address (when necessary)

Device and Technical Information

• Device identifiers
• IP address
• Browser type and version
• Operating system
• Network information
• Login history
• Geolocation data as allowed by law

Payment and Financial Information

To support payments and account verification, we might collect:

• Bank account details
• UPI ID
• Payment card information
• Transaction history
• IMPS, NEFT, RTGS, or other payment-related information
• Cryptocurrency wallet info when applicable

KYC and Verification Information

To meet legal obligations, we may ask for:

• Government-issued ID documents
• PAN details
• Aadhaar information as allowed by law
• Proof of address
• Selfie verification
• Source of funds documentation
• Other necessary verification documents

Service Usage Information

We may gather information about:

• Gaming activities
• Betting history
• Interactions on our platform
• Communications with customer support
• User preferences and interests
• Website browsing activities

Communications

We may collect information from emails, chats, support tickets, surveys, reviews, and other communications you send to BC Game.

How We Use Your Information

Your personal information is used for several purposes:

• Providing and maintaining our services;
• Managing user accounts;
• Handling deposits and withdrawals;
• Conducting identity checks and KYC procedures;
• Preventing fraud, money laundering, and unauthorized activities;
• Ensuring security on our platform;
• Enhancing user interactions and platform features;
• Personalizing content and promotional offers;
• Offering customer support;
• Performing analytics and business intelligence activities;
• Meeting legal, regulatory, and tax obligations;
• Enforcing our Terms and Conditions.

Legal Basis for Processing

As required by law, BC Game processes personal information based on one or more of these legal grounds:

• User consent;
• Performance of a contract;
• Compliance with legal requirements;
• Fraud prevention and security needs;
• Legitimate business interests allowed by law.

Marketing Communications

Your information might be used to send:

• Promotional offers;
• Loyalty rewards;
• Product updates;
• Newsletters;
• Personalized ads.

You can opt out of marketing communications anytime through your account settings or by contacting customer support.

Withdrawing consent for marketing won’t affect the legality of the processing carried out before you withdrew it.

Sharing of Personal Information

BC Game may share personal information with:

Group Companies

Companies within the BC Game corporate family for operational, compliance, security, and customer support purposes.

Service Providers

Authorized third-party providers who help us with:

• Hosting services;
• Cloud infrastructure;
• Identity verification;
• Fraud prevention;
• Payment processing;
• Customer support;
• Data analytics;
• Security monitoring.

All service providers are required to uphold confidentiality and security standards.

Regulatory and Legal Authorities

We may disclose information when required by:

• Applicable laws;
• Court orders;
• Government bodies;
• Law enforcement agencies;
• Regulatory organizations.

Business Transactions

During mergers, acquisitions, restructurings, financing transactions, or asset sales, personal information might be shared with relevant parties, subject to appropriate confidentiality protections.

International Data Transfers

Your personal information may be transferred to and processed in countries outside India.

Whenever such transfers happen, BC Game puts in place appropriate safeguards to ensure personal information is protected according to legal standards.

KYC and Anti-Money Laundering Compliance

BC Game follows strict KYC and AML procedures.

Verification may be required before accessing certain services, depositing funds, or making withdrawals.

If you don’t provide the necessary verification details, it may lead to temporary account suspension, limited functionality, or account closure as allowed by law.

Cookies and Tracking Technologies

BC Game uses cookies and similar technologies to:

• Keep our website running smoothly;
• Remember your preferences;
• Enhance website performance;
• Analyze user behavior;
• Deliver content and advertising.

Cookies may fall into these categories:

Essential Cookies

Needed for site operation.

Functional Cookies

Allow improved functions and personalization.

Analytics Cookies

Help us understand website usage and make services better.

Advertising Cookies

Support marketing and advertising efforts.

As required by law, we’ll get your consent before placing non-essential cookies on your device.

You can manage cookie settings via your browser.

Data Retention

We keep personal information only as long as necessary to:

• Provide our services;
• Meet legal and regulatory obligations;
• Prevent fraud and financial crime;
• Resolve disputes;
• Enforce contractual rights.

Retention periods may differ based on the type of information and applicable laws.

Protection of Personal Information

BC Game uses various safeguards to protect personal information from:

• Unauthorized access;
• Unauthorized disclosure;
• Alteration;
• Loss;
• Misuse;
• Destruction.

These security measures include:

• Encryption technologies;
• Access controls;
• Secure infrastructure;
• Continuous monitoring;
• Employee confidentiality responsibilities;
• Regular security evaluations.

While we aim to safeguard personal information, no electronic method can be guaranteed to be entirely secure.

Rights of Indian Users

Users in India may have the right to:

• Access their personal data;
• Request corrections to inaccurate data;
• Request deletion of personal information;
• Withdraw consent where processing is based on consent;
• Request information on data processing activities;
• Lodge complaints about privacy issues.

Requests can be submitted through the contact info provided below.

Children’s Privacy

BC Game services are exclusively for individuals 18 years or older, or the legal age as set by local law.

We do not intentionally collect personal information from minors.

If we find out that we’ve collected minor’s personal information, we’ll take steps to delete that data.

External Websites

Our platform may include links to third-party sites and services.

BC Game is not liable for the privacy practices, content, or security of these external platforms. Users need to check the privacy policies of these websites before sharing any personal information.

Updates to this Privacy Policy

From time to time, we might revise this Privacy Policy to align with changes in our services, legal standards, or how we do business.

New versions will be available on our website, showing a new effective date.

If you keep using BC Game services after changes are posted, it means you accept the updated Privacy Policy.

Get in Touch

If you have any questions about this Privacy Policy, your personal info, or your privacy rights, please reach out to us:

Email: [email protected]

You can also get in touch with our Privacy Team or Data Protection Officer for:

• Requests to access your data;
• Requests to correct your data;
• Requests to delete your data;
• Requests to withdraw consent;
• Any privacy-related complaints.

BC Game will do its best to answer privacy inquiries within the required legal timeframes.